Introduction
Welcome to VivaVoice. We respect your privacy and are committed to protecting your
personal data. This privacy policy explains how we collect, use, store, and share
information when you use our messaging and communication services.
VivaVoice provides real-time chat with AI-powered translation and text-to-speech
capabilities. This policy applies to all users of our mobile application and related
services.
Information We Collect
Account Information
When you create an account, we collect:
- Email address (for account verification)
- Profile name and optional username, and profile photo
- Device information and identifiers
Messages and Communications
We process your messages to provide our services:
- Message content (text, images, and other media)
- Message metadata (timestamps, delivery status, read receipts)
- Translation requests and language preferences
- Text-to-speech usage data
Usage and Device Information
- Device model, operating system, and app version
- IP address and mobile network information
- Usage patterns and feature interactions
- Performance data and error logs
How We Use Your Information
We use your information to:
- Provide our services: Deliver messages, enable real-time translation, and
provide text-to-speech functionality
- Improve our services: Analyze usage patterns to enhance features and user
experience
- Ensure security: Detect and prevent fraud, abuse, and security incidents
- Provide support: Respond to your questions and technical issues
- Comply with legal obligations: Meet regulatory requirements and legal processes
AI Translation and Processing
VivaVoice uses AI services and models to provide real-time translation services. When you
use translation features:
- Your messages are processed by internal and external AI services to provide translations
- Message content is transmitted securely using encryption
- We do not train AI models on your personal messages
Data Storage and Security
We take the security of your data seriously:
- Encryption: Messages are encrypted in transit using industry-standard protocols
- Cloudflare Infrastructure: Data is stored on Cloudflare's secure global
network
- Access Controls: Strict access controls limit who can access your data
- Regular Security Audits: We regularly review and update our security practices
While we implement strong security measures, no system is completely secure. We encourage
you to use strong passwords and keep your device secure.
How We Share Your Information
We share your information only in limited circumstances:
- With other users: Your messages, profile information, and online status
are shared with users you communicate with
- Service providers: Cloudflare and other trusted partners who help us provide
our services
- Legal requirements: When required by law, legal process, or to protect rights
and safety
- Business transfers: In connection with a merger, acquisition, or sale of
assets
We do not sell your personal information to third parties for their marketing purposes.
Data Retention
We retain your information for as long as necessary to provide our services:
- Messages: Stored until you or your recipients delete them
- Account information: Retained while your account is active
- Usage data: Typically retained for up to 90 days for analytics purposes
- Legal requirements: Some data may be retained longer to comply with legal
obligations
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct your information through the app settings
- Deletion: Request deletion of your account and personal data
- Data portability: Request your data in a portable format
- Opt-out: Control notification and communication preferences
To exercise these rights, please contact us at [email protected] or use our data deletion request form.
Children's Privacy
VivaVoice is not intended for children under 13 years of age. We do not knowingly collect
personal information from children under 13. If you believe we have collected information
from a child under 13, please contact us immediately at [email protected].
International Data Transfers
VivaVoice operates globally using Cloudflare's worldwide network. Your information may be
transferred to and processed in countries other than your own. We ensure appropriate
safeguards are in place to protect your information in accordance with this privacy
policy.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of significant
changes by posting a notice in the app or sending you a notification. Your continued use
of VivaVoice after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or our privacy practices, please contact
us:
Third-Party Services
VivaVoice uses the following third-party services:
- Cloudflare: Infrastructure and security services. Cloudflare Privacy Policy
- Apple App Store / Google Play Store: App distribution and in-app purchases
These services have their own privacy policies governing their use of your information.